Privacy Policy

Last Updated: 1 August 2024

Welcome to WaterproofSG. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Personal Data Protection Act (PDPA) of Singapore.

1. Introduction

WaterproofSG ("we," "us," or "our") operates https://www.waterproofsg.com (the "Site"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data we receive from users of the Site and our services.

2. Personal Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, mailing address.
• Service Information: Details related to the waterproofing services you request, including property information and service preferences.
• Payment Information: Credit card details and billing information.
• Website Usage Information: IP address, browser type, browsing behavior on our Site.

3. How We Collect Personal Data

We collect personal data through various methods, including:

• Direct Interactions: When you fill out forms on our Site, request services, or contact us directly.
• Automated Technologies: As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions, and patterns.

4. Use of Personal Data

We use the personal data we collect for the following purposes:

• Service Delivery: To provide and manage the waterproofing services you have requested.
• Customer Support: To respond to your inquiries and provide customer support.
• Billing and Payments: To process payments for our services.
• Marketing: To send you promotional materials and updates about our services, with your consent.
• Website Improvement: To analyze website usage and improve our Site’s functionality and user experience.

5. Disclosure of Personal Data

We do not sell your personal data. We may share your personal data with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing and customer support.
• Legal Requirements: If required by law, to comply with legal obligations or to protect our rights and safety.

6. Security of Personal Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

8. Your Rights

Under the PDPA, you have the right to:

• Access: Request access to your personal data.
• Correction: Request correction of any inaccurate or incomplete personal data.
• Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal data.

To exercise these rights, please contact us at [contact email].

9. Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our Site.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.